Customer service and tech support leaders often ask me how to respond to team members who ask: “Why must we treat customers better than they treat us?” You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.
Some technical professionals embrace the value of people skills, others don’t. All want to know what these skills deliver to the end result. Here’s 3 solid answers.
Customer service training for CSRs and tech. support should include how to spot and adapt to different personality types. From The People-Skills Coach, a fast method w/video…