Leaders, THE Threat to Superior Customer Experience

A recent expose on CBS Sunday Morning highlighted the derogatory names that companies use about their customers. As I watched with sadness and wonderment, I began to write this post about THE threat to superior customer experience. I welcome your insights as well as shout outs about companies that do deliver!

The 5 Best Emotionally Intelligent Customer Service Thoughts

Your thoughts when you are with customers transmit like a satellite to them and to your daily happiness. Start your day with these 5 emotionally intelligent thoughts to deliver the best customer service and keep yourself happy.