thrive in change

Customer Experience Leadership: What Customers Wish We’d Do | #CX

Customer Experience Leadership: Image is round band with the word hope on it.

As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer experience leadership focuses on what truly matters to customers. So let’s look at those answers! Image by Michael W. May via Flickr […]

Coping When People Change: JOIN #PeopleSkills Chat July 16th

Positive People Skills Choices: Image is people skills logo.

How can we cope when people change? Must it undermine relationships? Join #PeopleSkills global Twitter chat July 16th 10amEDT w/ Kate Nasser, The People Skills Coach™.

Comments Off

Leadership: Discover the Strength of Balance

Strength of Balance: Image is Japanese multi level structure.

We rely on our strengths to succeed in leadership and teamwork. Yet to truly succeed, develop the strength of balance. Latest from The People Skills Coach™. Read more …

Personality Types: Profitable Leadership & Team Secrets | #peopleskills

Personality Types: Image is a toy safe w/ door open and coins.

Tap these profitable leadership & teamwork secrets of personality types fr The People Skills Coach™. Communication & employee engagement!

Leadership: Change vs Inconsistency

Leadership: Change vs Inconsistency Image is a Changing World

Change vs inconsistency – successful leaders know the key differences & stop change resistors from misguiding everyone. Insight fr The People-Skills Coach™.

Leaders, Are You Confusing Change Fatigue & Change Resistance?

Leaders who crave change are often blind to the change fatigue they create. They assume it is the typical change resistance and continue with frequent changes. This is a pricey misstep. If you are a high change leader, prevent change fatigue with these 4 steps.

Leaders: Can a Change Resistor Get You to Oz?

Leaders, top performers who resist change in the workplace can take the organization down unless you redefine what top performance means! The steps..

Leadership Without Needless BS

In tough times, leaders use their experience to filter out bullshit. What’s a new leader or manager to do? Here are 10 points to boost their experience to lead change better. What will you add to this experience booster to help new leaders?

Detect Workplace Change Resistance Like Sam Spade

Leaders and managers, with a few steps you can learn to spot hidden change resistance. Steer the toughest organizational change around these roadblocks.

Thriving in Change: Scale Down to Step Up

In your professional life do you lead & handle change well or delay out of false hope or fear. People who thrive in change follow this simple idea. Read more …

Bad Advice for Graduating Seniors – or So I Thought!

My father’s advice about what to do as a graduating senior annoyed me. When my mother showed me the pearl (buried for sure) in his wisdom, I chose to follow it despite my annoyance. From the experience I learned something far more important. I share it here with graduating seniors.

Transitions? Ask Kate,The People-Skills Coach

As a coach, I specialize in transitions to help professionals meet some specific goal. The transitions are from one behavior to another to achieve something new, different, or more. Ask Kate your transitions questions …

Fun Facts to Find Comfort with Change

Change is going on at this very moment. Even if you experience change as a loss, you don’t stress out over it when you aren’t aware of the loss. Here are some fun facts and easy tips to handle change …