Many leaders never prepare for these tough leadership moments. Yet self-development can help you be ready. Insights fr Kate Nasser, The People Skills Coach™, Author of Leading Morale.
The guts of great customer service — especially in tough times — is something your org. already has and costs very little. When you do it well, the results are positively startling. Do you know what it is?
Have you ever been in a room with other team members when the leader explodes with disapproval at some of them but not you? What was your reaction? How did you feel? Did you say anything? Did your decision affect your subsequent teamwork? A few suggestions on what to do.