Posted in People Skills, People Skills Chat, Soft Skills, Tweets
Manager people skills is our Twitter global #PeopleSkillsChat topic w/ host Kate Nasser, The People Skills Coach™ Author Leading Morale. JOIN us SUN. March 28th 10am ET.
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Posted in People Skills, People Skills Chat, Soft Skills, Tweets
As more employees work from home (tele-work), we explore autonomy empowerment & more in global #PeopleSkillsChat. Host Kate Nasser, The People Skills Coach™ JOIN us Sun. May 3rd 10am EDT on Twitter.
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Posted in Hot Topics and New Bits, Leadership, morale
Jersey Mike’s Subs recent firing of a pregnant employee shows need to prevent biased company culture. Here’s how. Kate Nasser, The People Skills Coach™.
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Posted in Customer Service, Hot Topics and New Bits, Training
Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.
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Posted in Customer Service, Hot Topics and New Bits
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Posted in Hot Topics and New Bits, Leadership, People Skills
Key questions to teach employees & students how to respect copyrights. Great info for leaders, managers, professors, administrators, & HR.
Posted in Customer Service, People Skills, Soft Skills
Business owners, leaders, and managers, use customer service stories to sharpen your teams’ skills. Here’s 25 fr The People Skills Coach™.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits
When agents, reps, & CSRs ask how to stay positive when customers take advantage, it’s time for leaders to establish a culture of super customer experience. Here’s the question we all need to ask to do just that!
Posted in Hiring Talent, Hot Topics and New Bits, Leadership, Training
Leaders, realize results of training employees by putting these 3 components in place. How far into employee engagement are you, the managers & the teams?
Posted in Hot Topics and New Bits, People Skills, Teamwork, Thriving in Change
Leaders and managers often overlook the no cost team building that ignites productivity. Kate Nasser, The People-Skills Coach™ shares 3 welcome tips. Read more …
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills, Teamwork, Training
Are your technical support team facing organizational or operational transitions or pressured initiatives with clients? Keep teamwork and client service strong during the toughest times with special attention to …
Posted in Customer Service, Leadership, Training
Leaders, before you undertake and engage customer service training for your teams — take these four steps. It extends the value and effectiveness of the training.
Posted in Customer Service, Hot Topics and New Bits
As we near the end of National Customer Service Week 2010, the endless demand for superior service lives on. To help train for the best, I offer these customer service inspirational thoughts. Let them retool your teams’ skills, revive your spirit, and refuel your engines so that daily work becomes a daily celebration with customers. There are 9 thoughts — please add your #10!
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales, Soft Skills
Call Centers – There is no such thing an American (USA) customer. There are 9 USA regional differences which you can learn to satisfy this large customer base.
Posted in Customer Service
The Best CSR attitude and training for handling and dealing with irate customers is based in the ability to stay objective. Here are two surefire ways to not take customer’s anger personally.