training

Leadership Uncertainty: How to See Truth About Employee People Skills

Leadership Uncertainty: Image is surfer on board in rough waters.

How to overcome your leadership uncertainty about terminating employee w/ horrible people skills. Kate Nasser, The People Skills Coach™, Author, Leading Morale

Manager People Skills: JOIN Global #PeopleSkillsChat SUN. March 28th 10am EDT

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Manager people skills is our Twitter global #PeopleSkillsChat topic w/ host Kate Nasser, The People Skills Coach™ Author Leading Morale. JOIN us SUN. March 28th 10am ET.

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Autonomy Empowerment: JOIN Global #PeopleSkillsChat May 3rd

Embrace Humility: Image is People Skills Chat Logo.

As more employees work from home (tele-work), we explore autonomy empowerment & more in global #PeopleSkillsChat. Host Kate Nasser, The People Skills Coach™ JOIN us Sun. May 3rd 10am EDT on Twitter.

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Biased Company Culture: Are You Remaking Yours? || #LeadMorale

Biased Company Culture: Image is a picture of Jersey Mike's subs.

Jersey Mike’s Subs recent firing of a pregnant employee shows need to prevent biased company culture. Here’s how. Kate Nasser, The People Skills Coach™.

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Perky Customer Service Incompetence – Why Bother? | #cx #custserv

Perky Customer Service Incompetence: Image is Square w/ four found two toned dots.

Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.

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Super Customer Experience: Loyalty not Imprisonment! | #cx #custserv

Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.

Respect Copyrights: Leaders Are You Teaching How? |#HR #Leadership

Respect Copyrights: Image is Gold Copyright Symbol

Key questions to teach employees & students how to respect copyrights. Great info for leaders, managers, professors, administrators, & HR.

The 25 Worst Customer Service Stories to Train the Best CSRs #custserv

Customer service stories: Image is rolls of money up an arrow.

Business owners, leaders, and managers, use customer service stories to sharpen your teams’ skills. Here’s 25 fr The People Skills Coach™.

Super Customer Experience: What Do We Want Them to Feel?

When agents, reps, & CSRs ask how to stay positive when customers take advantage, it’s time for leaders to establish a culture of super customer experience. Here’s the question we all need to ask to do just that!

Leaders, Engage Then Train & Realize the Results

Leaders, realize results of training employees by putting these 3 components in place. How far into employee engagement are you, the managers & the teams?

No Cost Team Building Walks In Every Monday

Leaders and managers often overlook the no cost team building that ignites productivity. Kate Nasser, The People-Skills Coach™ shares 3 welcome tips. Read more …

Customer Service for Technical Support Beyond Certification

Are your technical support team facing organizational or operational transitions or pressured initiatives with clients? Keep teamwork and client service strong during the toughest times with special attention to …

Leaders, Extend Value of Customer Service Training

Leaders, before you undertake and engage customer service training for your teams — take these four steps. It extends the value and effectiveness of the training.

Customer Service Inspiration for Training the Best

As we near the end of National Customer Service Week 2010, the endless demand for superior service lives on. To help train for the best, I offer these customer service inspirational thoughts. Let them retool your teams’ skills, revive your spirit, and refuel your engines so that daily work becomes a daily celebration with customers. There are 9 thoughts — please add your #10!

Outsourced Call Centers – Training to Satisfy USA Customers

Call Centers – There is no such thing an American (USA) customer. There are 9 USA regional differences which you can learn to satisfy this large customer base.

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