You show leadership growth when you abandon old ways & educate those you lead vs. belittling them. Here’s how. Kate Nasser, Author, Leading Morale
Remove these obstacles of customer experience teams & sales associates & increase sales & loyalty. by Kate Nasser, The People Skills Coach™
How to overcome your leadership uncertainty about terminating employee w/ horrible people skills. Kate Nasser, The People Skills Coach™, Author, Leading Morale
Manager people skills is our Twitter global #PeopleSkillsChat topic w/ host Kate Nasser, The People Skills Coach™ Author Leading Morale. JOIN us SUN. March 28th 10am ET.
As more employees work from home (tele-work), we explore autonomy empowerment & more in global #PeopleSkillsChat. Host Kate Nasser, The People Skills Coach™ JOIN us Sun. May 3rd 10am EDT on Twitter.
Jersey Mike’s Subs recent firing of a pregnant employee shows need to prevent biased company culture. Here’s how. Kate Nasser, The People Skills Coach™.
Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Key questions to teach employees & students how to respect copyrights. Great info for leaders, managers, professors, administrators, & HR.
Business owners, leaders, and managers, use customer service stories to sharpen your teams’ skills. Here’s 25 fr The People Skills Coach™.
When agents, reps, & CSRs ask how to stay positive when customers take advantage, it’s time for leaders to establish a culture of super customer experience. Here’s the question we all need to ask to do just that!
Leaders, realize results of training employees by putting these 3 components in place. How far into employee engagement are you, the managers & the teams?
Leaders and managers often overlook the no cost team building that ignites productivity. Kate Nasser, The People-Skills Coach™ shares 3 welcome tips. Read more …
Are your technical support team facing organizational or operational transitions or pressured initiatives with clients? Keep teamwork and client service strong during the toughest times with special attention to …
Leaders, before you undertake and engage customer service training for your teams — take these four steps. It extends the value and effectiveness of the training.