Posted in Customer Service, Hot Topics and New Bits
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Posted in Customer Service, Hot Topics and New Bits
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills
Defensiveness in business — especially in customer service — reduces trust and your brand. The critical fix fr Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT
When you get frustrated with customer behavior, are you tempted to respond badly? Call centers, contact centers, customer care teams, technical support departments — here is the antidote to your frustration! Here are 7 common situations and simply great choices.
Posted in Customer Service, Hot Topics and New Bits, Sales
Do your CSRs, agents, reps, ask “How’s my service so far?” during the call or online chat? Corporations, social media is engaging your customers. Are you? This one simple question changes the course of your brand.
Posted in Customer Service
Truly memorable customer service moments move customers to tell others about you. Leaders, make customer service and care as memorable as CD Baby! Here’s the story with a bit of outrageous humor …
Posted in Customer Service, Hot Topics and New Bits, Sales
One action above all others allows you to build customer loyalty – prevent the question mark in your customers’ minds. Replace fear with certainty and questions with mutual success. Read more …
Posted in Customer Service
Customer service wisdom — four steps to up the customer loyalty! Inspire and create a culture with this wisdom. Add yours to the list….
Posted in Hot Topics and New Bits, People Skills, Soft Skills
Social media has expanded the reach and diversity of professional networking. Those who humanize the online networking with great people skills close more business deals, get more media attention, and secure interviews for plum jobs. Some key principles, done well, make all the difference — read them and add your best techniques here …
Posted in Customer Service, Leadership
Give all customer service, customer care, and technical support analysts the greatest gift, customer friendly procedures and policies! Here are two examples of not so friendly procedures and what to learn from them. With National Customer Service Week coming on Oct. 4th, have your teams brainstorm improvements to breed truly memorable service.