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Customer Service Incompetence: Empathy Only For Tears | #CX #PeopleSkills

Customer Service Incompetence: Image is a tear from someone's eye.

Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.

Communicating Differently After Conflict | #PeopleSkills #Leadership

Communicating Differently: Image is Different Colored Rocks

Communcating differently after a conflict paves the future. Essential changes for success fr Kate Nasser, The People Skills Coach™, Author Leading Morale.

Trust Building Feedback: JOIN Global #PeopleSkillsChat June 7th 10am EDT

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Do you know how to give trust-building feedback vs. dumping on others? Join Kate Nasser, The People Skills Coach™, Author, Leading Morale, in global #PeopleSkillsChat SUN. June 7th 10am EDT. Leadership, Teamwork, Employee Experience

Courageous Apologies Define You Positively | #PeopleSkills #Trust

Courageous Apologies: Image is the word trust in front of crisscrossed slats

If you struggle w/ giving unconditional courageous apologies, learn how they define you & build great future. Insight fr Kate Nasser, The People Skills Coach™, Author of Leading Morale

Worst Leadership Mistakes: JOIN Global #PeopleSkillsChat May 31st 10am EDT

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Join Kate Nasser, The People Skills Coach™, Author, Leading MOrale in Twitter #PeopleSkillsChat 10am ET to explore the leadership mistakes employees most dislike and even resent.

Leading Virtually: Leadership Communication Essentials

Leadership communication essentials for leading virtually (don’t call it remotely!) Insights fr Kate Nasser, The People Skills Coach™ Author, Leading Morale.

Replace These Unempathetic Leadership & Teamwork Replies | #Empathy

Unempathetic Leadership & Teamwork Replies: Image is concrete bells chained together.

Replace these unempathetic leadership & teamwork replies w/ these alternative responses for better morale & performance. Kate Nasser, The People Skills Coach™ & Author, Leading Morale.

Respect Connection & Re-Connection: JOIN Global #PeopleSkillsChat May 17th

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Join Twitter weekly global #PeopleSkillsChat Sun. May 17 at 10am ET w/ host Kate Nasser, The People Skills Coach™ to explore respect connection & re-connection after disputes.

Autonomy Empowerment: JOIN Global #PeopleSkillsChat May 3rd

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As more employees work from home (tele-work), we explore autonomy empowerment & more in global #PeopleSkillsChat. Host Kate Nasser, The People Skills Coach™ JOIN us Sun. May 3rd 10am EDT on Twitter.

Crisis Impact & Social Media: JOIN Global #PeopleSkillsChat April 19th

Demeaning People Image is People Skills Global Chat Logo

How has social media helped deal w/ this crisis impact? Join global #PeopleSkillsChat on Twitter April 19th at 10am EDT w/ host Kate Nasser, The People Skills Coach™

True Impact of Incompetent Uncaring Leaders | #Leadership #PeopleSkills

Incompetent Uncaring Leaders: Image is dominoes falling down in a ripple.

The true impact of incompetent uncaring leaders is far reaching. Insights from Kate Nasser, The People Skills Coach™, Author of Leading Morale

Friendship Skills: JOIN Global #PeopleSkillsChat March 29th 10am EDT

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Does it take friendship skills to sustain friendships? JOIN weekly global #PeopleSkillsChat on Twitter this SUN. March 29th 10am EDT w/ host Kate Nasser, The People Skills Coach™ Author of Leading Morale.

Sticking Together: JOIN Global #PeopleSkillsChat March 22nd 10am EDT

Demeaning People Image is People Skills Global Chat Logo

JOIN global Twitter #PeopleSkillsChat w/ Kate Nasser, The People Skills Coach™ this SUN. March 22nd 10am EDT ~~ TOPIC: Sticking Together Through Social Separation. | Inspiration | Humanity

Toxic Workplace Gossip: Leadership Steps to Stop It | #LeadMorale

Toxic Workplace Gossip: Image is some employees gossiping about a sad employee

Toxic workplace gossip brings down morale & productivity. Leadership steps to eliminate this toxin. by Kate Nasser, The People Skills Coach™, Author of Leading Morale

Addressing Toxic Gossip: JOIN Global #PeopleSkillsChat March 1st 10am ET

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Join global #PeopleSkillsChat on Twitter Sun. March 1st 10am ET w/ host Kate Nasser, The People Skills Coach™ & share your views on addressing toxic gossip in workplace & in life.

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