Ultimate Customer Service

Rebuilding Trust: 3 Leadership & Teamwork Truths | #PeopleSkills

Rebuilding Trust: Image is statue of child hugging itself.

Rebuilding trust requires far more than repairing what you broke. Here are 3 key teamwork & leadership reminders fr The People Skills Coach™.

Avoid These Defensive Replies to Feedback | #PeopleSkills #Leadership

Defensive Replies: Image is blue suited arm with red boxing glove at end on the hand.

Avoid these defensive replies to feedback to preserve other’s trust & professional respect of you. Success insights fr Kate Nasser, The People Skills Coach™ | Leadership, Leading Morale, Teamwork, Customer Service, Career

Do Your Customer Service Employees See Their True Impact? | #CX #CustServ

Customer Service Employees Impact: Image is ripple on water.

Want high performance from your customer service employees? Show them the true impact they have on customers! Leading morale tips fr Kate Nasser The People Skills Coach™, Author of Leading Morale

Customers Need to Trust We Will … | #CustServ National Customer Service Week

Customers Need to Trust: Image is the word trust spelled w/ building blocks.

We ask customers to do something hard — trust us. So remember customers need to trust we will do the following. By Kate Nasser, The People Skills Coach™ | Customer Service | Customer Experience | Leadership | Teamwork

Positive Attitudes Succeed, Negativity Protects | #Leadmorale #PeopleSkills

Positive Attitudes Succeed Negativity Protects: Image is the phrase I can't with the t crossed off.

Leadership: You know positive attitudes succeed. Yet negativity abounds. Here’s why. Leading morale insights from Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Are These Toxic Ingredients Ruining Your Communication? | #PeopleSkillsChat

Toxic Ingredients: Image is a grey cloud w/ tentacles

How well do you communicate? Are these toxic ingredients ruining yours? Checklist from Kate Nasser, The People Skills Coach™ | Customer Service | Leadership

Leaders, Great Employee Attitude is Essential, Not Negotiable | #Leadership

Great employee attitude: Image is a coin saying traits of great attitude.

Leaders, a great employee attitude is essential not negotiable. Lead, inspire, & expect it. Don’t tolerate a bad attitude. Tips fr Kate Nasser, The People Skills Coach™

These People Skills Changes Create a New Dawn for Everyone | #PeopleSkills

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These straight-forward practical people skills changes create a new dawn of success for all. Latest from Kate Nasser, The People Skills Coach™, Author of Leading Morale | Leadership, Teamwork, Employee Engagement, Customer Service

Join Global #PeopleSkillsChat SUN. June 9th: Potent Listening Lessons

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Join weekly global #PeopleSkillsChat on Twitter June 9th 10amET. TOPIC: Potent Listening Lessons for Work & Life. Host: Kate Nasser, The People Skills Coach™

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Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ

Make Customers Smile: Image is a woman w/ nice smile.

Do you want to make customers smile? If you mean more than entertain them, here are guaranteed steps to wow ’em. Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales

Human Connection for Success: Be Memorable Not Just Noticed | #PeopleSkills

Human Connection: Image is a poppy flower.

The human connection for success doesn’t come from just being noticed. You must be memorable. Insights from Kate Nasser, The People Skills Coach™.

Manage Expectations w/ These People Skills | #PeopleSkills #Leadership

Manage Expectations: Image is an eye w/ lavender blue eyeball.

Manage expectations with these people skills. It improves leadership, teamwork, sales, & customer service experience. Kate Nasser, The People Skills Coach™.

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People Skills Magic to WOW Customers Teammates & Employees | #Peopleskills

People Skills Magic: Image is sign that says Know Like Trust

In leadership, teamwork, sales, customer service, & business overall, connecting through people skills magic matters! Insights from Kate Nasser, The People Skills Coach™

Customer Experience Leadership: What Customers Wish We’d Do | #CX

Customer Experience Leadership: Image is round band with the word hope on it.

As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer experience leadership focuses on what truly matters to customers. So let’s look at those answers! Image by Michael W. May via Flickr […]

Twelve New Year People Skills Reminders to Succeed | #PeopleSkills

New Year People Skills Reminders: Image is hand with string tied around finger.

New year people skills reminders that will remove obstacles from your life / career & open opportunities. Kate Nasser, The People Skills Coach™ | Leadership, Lead Morale, Teamwork, Employee Engagement, Relationships.

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