Ultimate Customer Service

What Powerless Feelings Do to Customers & Employees | #Leadership

Powerless Feelings: Image is complex drawing that looks trapped.

To undo customer and employee anger & upset, find their powerless feelings & empower them. Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Customer Service Incompetence: Empathy Only For Tears | #CX #PeopleSkills

Customer Service Incompetence: Image is a tear from someone's eye.

Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.

Customer Cues: Adapt to These Customer Needs | #CX #CustServ

Customer Cues: Image is an ear trumpet near an ear.

Pick up on these customer cues & adapt to customer needs to deliver A+ customer service & customer experience. Here’s how from Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Customer Experience Strategy: Do You Conquer or Collaborate? | #Leadership #CX

Customer Experience Strategy: Image is vector drawing of straight and circular images.

Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. Examples fr Kate Nasser, The People Skills Coach™ | #CX Leadership Teamwork Collaboration

Customer Service: Prevent Speedy Blind Handoffs | #CX #CustServ

Beware Blind Handoffs: Image is two hands not connecting.

Avoid this common & disastrous customer service mistake — the blind handoffs. Kate Nasser, The People Skills Coach™, customer service consultant & trainer.

Easy to Use Crises Empathy | #PeopleSkills #cctr #custserv

Crises Empathy: Image is the word crisis.

In emergencies, how good are you at showing crises empathy to those you serve? Tips and insights fr Kate Nasser The People Skills Coach™ | Customer Service, Leadership, Teamwork

Lead Customer Service Morale: Overcome These Obstacles | #LeadMorale #CustServ

Lead Customer Service Morale: Image is a dial pointing to maximum morale

Overcome these obstacles to lead customer service morale. From customer experience maven Kate Nasser, The People Skills Coach™, author of Leading Morale | Leadership, Employee Engagement, Teamwork

Courageously Care for Teammates & Customers Everyday | #CX #CustServ

Courageously Care: Image is Martin Luther King Jr. quote What Are You Doing For Others

Courageously care this way for great service & teamwork – even on bad days. Insight fr Kate Nasser, The People Skills Coach™ Customer Service, Leading Morale.

Rebuilding Trust: 3 Leadership & Teamwork Truths | #PeopleSkills

Rebuilding Trust: Image is statue of child hugging itself.

Rebuilding trust requires far more than repairing what you broke. Here are 3 key teamwork & leadership reminders fr The People Skills Coach™.

Avoid These Defensive Replies to Feedback | #PeopleSkills #Leadership

Defensive Replies: Image is blue suited arm with red boxing glove at end on the hand.

Avoid these defensive replies to feedback to preserve other’s trust & professional respect of you. Success insights fr Kate Nasser, The People Skills Coach™ | Leadership, Leading Morale, Teamwork, Customer Service, Career

Do Your Customer Service Employees See Their True Impact? | #CX #CustServ

Customer Service Employees Impact: Image is ripple on water.

Want high performance from your customer service employees? Show them the true impact they have on customers! Leading morale tips fr Kate Nasser The People Skills Coach™, Author of Leading Morale

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Customers Need to Trust We Will … | #CustServ National Customer Service Week

Customers Need to Trust: Image is the word trust spelled w/ building blocks.

We ask customers to do something hard — trust us. So remember customers need to trust we will do the following. By Kate Nasser, The People Skills Coach™ | Customer Service | Customer Experience | Leadership | Teamwork

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Positive Attitudes Succeed, Negativity Protects | #Leadmorale #PeopleSkills

Positive Attitudes Succeed Negativity Protects: Image is the phrase I can't with the t crossed off.

Leadership: You know positive attitudes succeed. Yet negativity abounds. Here’s why. Leading morale insights from Kate Nasser, The People Skills Coach™, Author of Leading Morale.

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Are These Toxic Ingredients Ruining Your Communication? | #PeopleSkillsChat

Toxic Ingredients: Image is a grey cloud w/ tentacles

How well do you communicate? Are these toxic ingredients ruining yours? Checklist from Kate Nasser, The People Skills Coach™ | Customer Service | Leadership

Leaders, Great Employee Attitude is Essential, Not Negotiable | #Leadership

Great employee attitude: Image is a coin saying traits of great attitude.

Leaders, a great employee attitude is essential not negotiable. Lead, inspire, & expect it. Don’t tolerate a bad attitude. Tips fr Kate Nasser, The People Skills Coach™

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