Posted in Customer Service, Hot Topics and New Bits, inspiration, Leading Morale, Training
Want high performance from your customer service employees? Show them the true impact they have on customers! Leading morale by Kate Nasser The People Skills Coach™, Author of Leading Morale
Posted in Customer Service, Listening Power, People Skills, Sales, Soft Skills
Delivering an irresistible customer experience is easier than you think and worth the effort! Tips fr Kate Nasser, The People Skills Coach™, Author, Leading Morale.
Posted in Hot Topics and New Bits, Leadership, People Skills, Soft Skills
Leaders, turn these 8 common people skills mistakes into brilliance in leadership, employee engagement, & customer experience. by Kate Nasser The People Skills Coach™.
Posted in Employee Engagement, inspiration, Leadership, Leading Morale, People Skills, Soft Skills, Teamwork
Accusations create trouble for work relationships. Transform accusations into valuable discussions by using this people skills approach. Latest from Kate Nasser The People Skills Coach™ | Lead Morale | Leadership | Teamwork | Customer Service.
Posted in Employee Engagement, Listening Power, People Skills, Sales, Soft Skills, Teamwork
People skills success: Nine hidden places to discover your empathy for leadership, employee engagement etc. Kate Nasser, The People Skills Coach™
Posted in Customer Service, Leading Morale, People Skills, Soft Skills
These defensive responses to customers tell them they don’t matter! Stop saying them. Kate Nasser, The People Skills Coach™ , Author of Leading Morale. Service excellence, leadership, teamwork.
Posted in Customer Service, inspiration, Leadership, People Skills, Soft Skills
Hotel leaders, are your employees problem solvers? Do they deliver the very best hotel customer experience? Regardless of what type of hotel you run, your customers expect your hotel employees to solve their problems — all the time. You may be thinking that they can’t do it every single time. OK that makes sense. Yet […]
Posted in Customer Service, Hot Topics and New Bits, Leadership, People Skills, Sales, Soft Skills
Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. Examples fr Kate Nasser, The People Skills Coach™ | #CX Leadership Teamwork Collaboration
Posted in Coaching Professional, Customer Service, People Skills, Sales, Soft Skills
Leaders, How well do your teams handle these keystone customer service moments? Customer experience w/ Kate Nasser, The People Skills Coach™
Posted in Customer Service, inspiration, IT, Leadership
Customer Service Mindset: Be a key link in the chain of success. It’s service not servitude. Best in service insights fr Kate Nasser, The People Skills Coach™.
Posted in Leadership, People Skills, Soft Skills, Teamwork, Thriving in Change
Adaptability is productive in leadership, teamwork, customer service, & people skills. Here’s why from Kate Nasser, The People Skills Coach™
Posted in Customer Service, Hot Topics and New Bits, Listening Power, Sales
What customer experience vibe do customers get from your brand? Here are 6 ways the best create a generous vibe to keep customers coming back!
Posted in Customer Service, People Skills, Soft Skills
For customer service excellence avoid saying these crushing customer service replies. 30 yrs of experience and insight from Kate Nasser, The People Skills Coach™, Author of Leading Morale
Posted in Coaching Professional, Customer Service, IT, Leading Morale, Listening Power, morale, People Skills, Sales, Soft Skills, Teamwork, video
People skills gifts do not include bluntness. Honesty works, bluntness insults. Kate Nasser, The People Skills Coach™, Author Leading Morale.
Posted in Customer Service, Employee Engagement, Leadership, Leading Morale, People Skills, Soft Skills, Teamwork
Prevent these often unacknowledged human trust breakers for success / happiness in business & life. Kate Nasser, The People Skills Coach™, Author, Leading Morale