Posted in Customer Service, inspiration, Leadership, Leading Morale, People Skills, Sales, Soft Skills, video
National Customer Service Week: Power up people skills civility & empathy for excellence. Kate Nasser The People Skills Coach™, Author, Leading Morale
Posted in Customer Service, People Skills, Soft Skills
Resist these customer service urges that you will otherwise regret. Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience
Posted in Customer Service, inspiration, Leadership, Leading Morale, People Skills, Soft Skills
Great nurses teach us the following powerful relationship lessons. Use these lessons in business! Insight fr Kate Nasser, The Poeple Skills Coach™, Author of Leading Morale.
Posted in Customer Service, Leadership, Leading Morale, People Skills, Soft Skills
To undo customer and employee anger & upset, find their powerless feelings & empower them. Kate Nasser, The People Skills Coach™, Author of Leading Morale.
Posted in Customer Service
Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.
Posted in Customer Service, People Skills, Soft Skills
Pick up on these customer cues & adapt to customer needs to deliver A+ customer service & customer experience. Here’s how from Kate Nasser, The People Skills Coach™, Author of Leading Morale.
Posted in Customer Service, Hot Topics and New Bits, Leadership, People Skills, Sales, Soft Skills
Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. Examples fr Kate Nasser, The People Skills Coach™ | #CX Leadership Teamwork Collaboration
Posted in Customer Service, People Skills, video
Avoid this common & disastrous customer service mistake — the blind handoffs. Kate Nasser, The People Skills Coach™, customer service consultant & trainer.
Posted in Customer Service, Leadership, Leading Morale, People Skills, Teamwork
In emergencies, how good are you at showing crises empathy to those you serve? Tips and insights fr Kate Nasser The People Skills Coach™ | Customer Service, Leadership, Teamwork
Posted in Customer Service, Hot Topics and New Bits, Leadership, Leading Morale, People Skills, Soft Skills
Overcome these obstacles to lead customer service morale. From customer experience maven Kate Nasser, The People Skills Coach™, author of Leading Morale | Leadership, Employee Engagement, Teamwork
Posted in Customer Service, Hot Topics and New Bits, inspiration, Leading Morale, morale, People Skills, Soft Skills
Courageously care this way for great service & teamwork – even on bad days. Insight fr Kate Nasser, The People Skills Coach™ Customer Service, Leading Morale.
Posted in Hot Topics and New Bits, People Skills, Teamwork
Rebuilding trust requires far more than repairing what you broke. Here are 3 key teamwork & leadership reminders fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Leadership, Leading Morale, People Skills, Soft Skills, Teamwork
Avoid these defensive replies to feedback to preserve other’s trust & professional respect of you. Success insights fr Kate Nasser, The People Skills Coach™ | Leadership, Leading Morale, Teamwork, Customer Service, Career
Posted in Customer Service, Hot Topics and New Bits, inspiration, Leading Morale, Training
Want high performance from your customer service employees? Show them the true impact they have on customers! Leading morale tips fr Kate Nasser The People Skills Coach™, Author of Leading Morale
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills, Teamwork
We ask customers to do something hard — trust us. So remember customers need to trust we will do the following. By Kate Nasser, The People Skills Coach™ | Customer Service | Customer Experience | Leadership | Teamwork