Posted in Leadership, Listening Power, People Skills, People Skills Chat, Soft Skills, Teamwork
Join weekly global #PeopleSkillsChat on Twitter June 9th 10amET. TOPIC: Potent Listening Lessons for Work & Life. Host: Kate Nasser, The People Skills Coach™
Posted in Customer Service, Hot Topics and New Bits
Do you want to make customers smile? If you mean more than entertain them, here are guaranteed steps to wow ’em. Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales
Posted in Hot Topics and New Bits, inspiration, People Skills, Sales, Soft Skills
The human connection for success doesn’t come from just being noticed. You must be memorable. Insights from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Leadership, People Skills, Soft Skills, Teamwork
Manage expectations with these people skills. It improves leadership, teamwork, sales, & customer service experience. Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Employee Engagement, inspiration, Leadership, People Skills, Soft Skills, Teamwork
In leadership, teamwork, sales, customer service, & business overall, connecting through people skills magic matters! Insights from Kate Nasser, The People Skills Coach™
Posted in Customer Service, Hot Topics and New Bits, Leadership, Thriving in Change
As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer experience leadership focuses on what truly matters to customers. So let’s look at those answers! Image by Michael W. May via Flickr […]
Posted in Careers & Jobs, Employee Engagement, Hot Topics and New Bits, Leadership, morale, People Skills, Teamwork
New year people skills reminders that will remove obstacles from your life / career & open opportunities. Kate Nasser, The People Skills Coach™ | Leadership, Lead Morale, Teamwork, Employee Engagement, Relationships.
Posted in Customer Service, Hot Topics and New Bits, IT, Leadership
Information technology (IT) teams can transform customer experience w/ these steps even w/ high demand. Insights from IT customer service coach Kate Nasser.
Posted in Customer Service, Hot Topics and New Bits
Thanking customers w/ more than simple thank yous is essential for business success. Thank them with because of you statements. Insights from Kate Nasser, The People Skills Coach™
Posted in Customer Service, People Skills, Sales, Soft Skills
Powerful people skills connection starts w/ using names vs. sir/ma’am. Insight fr Kate Nasser, The People Skills Coach™. Leadership, Sales, Customer Service
Posted in Customer Service, inspiration, morale, People Skills
Why must we be nice to difficult unhappy customers who treat us badly? The answer is not what you think! Simple truth from Kate Nasser The People Skills Coach™ for customer service morale.
Posted in Customer Service, Hot Topics and New Bits, inspiration, People Skills, Sales, Soft Skills
Say these positive people skills beliefs to yourself daily to deliver consistently great customer service. By Kate Nasser, The People Skills Coach™ | #CX #Video
Posted in Customer Service, Hot Topics and New Bits, IT
CIOS, IT Directors, Managers – If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service.
Posted in Customer Service, Hot Topics and New Bits, inspiration, People Skills, Soft Skills, Training
Are customers frustrating you? Here’s how to avoid losing it & be happy about your restraint. Insight fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT
Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.