ultimate

Customer Experience: Using Jargon Requires Huge Leap of Faith

Posted in Customer Service, Hot Topics and New Bits, IT

Leaders and experienced reps all know that speaking jargon can kill a customer experience. Moreover, listening w/ jargon can kill the relationship! Two short stories from The People-Skills Coach™ illustrate the true impact and how to avoid the blunders of jargon Jabberwocky.

Customer Experience: Every Move We Make, Every Vow We Break

Posted in Customer Service, Hot Topics and New Bits

Super customer experience comes not from procedures but from awareness of customer perspective & delivery to it. 3 key insights to be in harmony with customers!