How to overcome your leadership uncertainty about terminating employee w/ horrible people skills. Kate Nasser, The People Skills Coach™, Author, Leading Morale
Do your teams think of their burdens or the customers? The answer says alot about your customer experience culture! Build a super customer experience culture by eliminating these 21 customer burdens of uncertainty.
One action above all others allows you to build customer loyalty – prevent the question mark in your customers’ minds. Replace fear with certainty and questions with mutual success. Read more …