Posted in Customer Service, Leadership
Leaders, do your teams truly understand and deliver on customer urgency? If your answer is, “Yes, because we have priority schemes they follow,” you may be surprised to witness what actually happens in real time. Image by Patti Morris via Flickr Attribution License. Customer Urgency: Do Your Teams Truly Deliver on It? Recent Event I […]
Posted in Leadership, Leading Morale, People Skills
How true leaders create sense of urgency w/o turmoil. Tips from Kate Nasser, The People Skills Coach™, Author, Leading Morale. | Leadership
Posted in Customer Service, Hot Topics and New Bits
Don’t just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.