Inspire Teamwork in USA: Recognize Individual Contributions

Contrary to popular belief, there is an “I” in team. A team result needs individual efforts and overlooking that reduces workplace morale in Western cultures. Especially in the USA, recognize individual contributions to fuel and inspire long term teamwork. Here are 3 steps to achieving this …

Outsourced Call Centers – Training to Satisfy USA Customers

Call Centers – There is no such thing an American (USA) customer. There are 9 USA regional differences which you can learn to satisfy this large customer base.

The Best CSRs Training Crosses Borders – Canada, USA, and More

Technology connects CSRs and customers in different countries. For this to work, the CSRs must adapt to cultural and regional differences. Here are two solid examples and a training DVD to help.