Contrary to popular belief, there is an “I” in team. A team result needs individual efforts and overlooking that reduces workplace morale in Western cultures. Especially in the USA, recognize individual contributions to fuel and inspire long term teamwork. Here are 3 steps to achieving this …
Call Centers – There is no such thing an American (USA) customer. There are 9 USA regional differences which you can learn to satisfy this large customer base.
Technology connects CSRs and customers in different countries. For this to work, the CSRs must adapt to cultural and regional differences. Here are two solid examples and a training DVD to help.