Leaders, when you must offer leadership condolences don’t go w/ what you would want to hear. Instead use this guide fr Kate Nasser The People Skills Coach™.
Leadership people skills engage employees to realize the vision. They build commitment. What threatens them & what builds them? 3 key points fr The People Skills Coach™.
Join People Skills global chat April 23rd on personal accountability and how it impacts others. Use hashtag: #PeopleSkills. Host: Kate Nasser, The People Skills Coach™ & community. Guest hosting for Kate Nasser this week is Tom Rhodes (@TomJ_Rhodes).
JOIN People Skills global Twitter chat SUN. Jan. 22nd to explore business career people skills w/ The People Skills Coach™ & global community at 10amET/3pmGMT. Use hashtag: #PeopleSkills
JOIN us in People Skills Twitter chat #PeopleSkills July 17, 10amET to explore the dynamics of polar opposites. Host: Kate Nasser, The People Skills Coach™.
Getting mentored by *all the experience around you is immensely valuable. From The People Skills Coach™, here are questions to ask your experienced colleagues.
To customers the opposite of convenience is not inconvenience. Can you guess how they define it? Here’s the customer experience insight you need to succeed!
How open are you to change? Do you adapt easily in the workplace? Flexibility, (change ability), is one key trait employers seek. Here are 7 people skills career tips to show your adaptability & value to any workplace team and business. Be the one hired, retained, and promoted!
Leaders & entrepreneurs see true customer value. Employees’ hard work often clouds their view. Use this list of 6 to discuss customer value & inspire all employees!
Customer service people skills are a gold mine of success. People do business w/ those who honor, respect, & value them! Think of yourself as the customer. Isn’t this true? Tips fr The People-Skills Coach™.
Every website has a people-skills message and personality. What’s yours? Does it selfishly try to squeeze & capture customers or does it deliver value to engage and build loyalty?
Leaders, before you undertake and engage customer service training for your teams — take these four steps. It extends the value and effectiveness of the training.
Employees don’t inherently know the value of a customer. Share this Customer Value Creed w/your teams to inspire greater commitment during National Customer Service Week.
Posted in Customer Service
Customers Value Contest – sponsored by Kate Nasser, The People-Skills Coach. Each of two winners will receive a $30 Amazon gift card. Submission Deadline: Aug. 31, 2009. Winners announced on Twitter during National Customer Service Week which starts Oct. 5, 2009. Submit via this blog.
Metrics don’t create great service. They measure great service that we create through the conversation. In fact, the conversation is the customer’s metric. And that conversation can be voice-to-voice or online.