Posted in inspiration, Leadership, People Skills, Soft Skills
Leaders, when you must offer leadership condolences don’t go w/ what you would want to hear. Instead use this guide fr Kate Nasser The People Skills Coach™.
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value
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills
Leadership people skills engage employees to realize the vision. They build commitment. What threatens them & what builds them? 3 key points fr The People Skills Coach™.
Posted in People Skills, People Skills Chat, Soft Skills, Tweets
Join People Skills global chat April 23rd on personal accountability and how it impacts others. Use hashtag: #PeopleSkills. Host: Kate Nasser, The People Skills Coach™ & community. Guest hosting for Kate Nasser this week is Tom Rhodes (@TomJ_Rhodes).
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Posted in Careers & Jobs, People Skills, People Skills Chat, Sales, Soft Skills, Tweets
JOIN People Skills global Twitter chat SUN. Jan. 22nd to explore business career people skills w/ The People Skills Coach™ & global community at 10amET/3pmGMT. Use hashtag: #PeopleSkills
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Posted in People Skills, People Skills Chat, Personality Types, Soft Skills, Tweets
JOIN us in People Skills Twitter chat #PeopleSkills July 17, 10amET to explore the dynamics of polar opposites. Host: Kate Nasser, The People Skills Coach™.
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Posted in Customer Service, Hot Topics and New Bits
To customers the opposite of convenience is not inconvenience. Can you guess how they define it? Here’s the customer experience insight you need to succeed!
Posted in Careers & Jobs, Hot Topics and New Bits, People Skills, Soft Skills, Thriving in Change
How open are you to change? Do you adapt easily in the workplace? Flexibility, (change ability), is one key trait employers seek. Here are 7 people skills career tips to show your adaptability & value to any workplace team and business. Be the one hired, retained, and promoted!
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, inspiration, Sales
Leaders & entrepreneurs see true customer value. Employees’ hard work often clouds their view. Use this list of 6 to discuss customer value & inspire all employees!
Posted in Customer Service, Hot Topics and New Bits, inspiration, People Skills, Soft Skills
Customer service people skills are a gold mine of success. People do business w/ those who honor, respect, & value them! Think of yourself as the customer. Isn’t this true? Tips fr The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales
Every website has a people-skills message and personality. What’s yours? Does it selfishly try to squeeze & capture customers or does it deliver value to engage and build loyalty?
Posted in Customer Service, Leadership, Training
Leaders, before you undertake and engage customer service training for your teams — take these four steps. It extends the value and effectiveness of the training.
Posted in Customer Service, inspiration, People Skills
Employees don’t inherently know the value of a customer. Share this Customer Value Creed w/your teams to inspire greater commitment during National Customer Service Week.
Posted in Customer Service
Customers Value Contest – sponsored by Kate Nasser, The People-Skills Coach. Each of two winners will receive a $30 Amazon gift card. Submission Deadline: Aug. 31, 2009. Winners announced on Twitter during National Customer Service Week which starts Oct. 5, 2009. Submit via this blog.
Posted in Customer Service, IT, Speaking and Events
Metrics don’t create great service. They measure great service that we create through the conversation. In fact, the conversation is the customer’s metric. And that conversation can be voice-to-voice or online.