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Customer Service: Prevent Speedy Blind Handoffs | #CX #CustServ

Beware Blind Handoffs: Image is two hands not connecting.

Avoid this common & disastrous customer service mistake — the blind handoffs. Kate Nasser, The People Skills Coach™, customer service consultant & trainer.

Leadership Lesson to Lead Change: Speak Obvious Truths! #LeadMorale

Powerful Leadership Lesson: Image is sign saying Today's Lesson

In addition to classic wisdom on leading change, here’s a simple powerful leadership lesson that boosts momentum. Kate Nasser The People Skills Coach™, Author of Leading Morale.

Essential Leadership Steps to Leading High Morale | #LeadMorale

Leading High Morale: Image is infographic of 7 steps.

Take these essential leadership steps to lead high morale. Critical practical advice fr Kate Nasser, The People Skills Coach™, Author of Leading Morale.

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