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People Skills Gifts: Bluntness is Not Included | #PeopleSkills #LeadMorale

People Skills Gifts: Image is quote "Bluntness is not a gift you give others. It's a privilege others may grant you when they trust you."

Posted in Coaching Professional, Customer Service, IT, Leading Morale, Listening Power, morale, People Skills, Sales, Soft Skills, Teamwork, video

People skills gifts do not include bluntness. Honesty works, bluntness insults. Kate Nasser, The People Skills Coach™, Author Leading Morale.

Customer Service: Prevent Speedy Blind Handoffs | #CX #CustServ

Beware Blind Handoffs: Image is two hands not connecting.

Posted in Customer Service, People Skills, video

Avoid this common & disastrous customer service mistake — the blind handoffs. Kate Nasser, The People Skills Coach™, customer service consultant & trainer.

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Leadership Lesson to Lead Change: Speak Obvious Truths! #LeadMorale

Powerful Leadership Lesson: Image is sign saying Today's Lesson

Posted in Leadership, Leading Morale, People Skills, Soft Skills, Thriving in Change, video

In addition to classic wisdom on leading change, here’s a simple powerful leadership lesson that boosts momentum. Kate Nasser The People Skills Coach™, Author of Leading Morale.

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Essential Leadership Steps to Leading High Morale | #LeadMorale

Leading High Morale: Image is infographic of 7 steps.

Posted in Employee Engagement, inspiration, Leadership, Leading Morale, morale, People Skills, Soft Skills, Uncategorized, video

Take these essential leadership steps to lead high morale. Critical practical advice fr Kate Nasser, The People Skills Coach™, Author of Leading Morale.

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