vision

Proactive #Leadership: Is Problem Prevention Unpopular?

Proactive Leadership: Image is flip chart paper w/ words Problem Prevention

Why do leaders commit resources to solving problems yet less for preventing them. Here are several reasons & how to use more proactive leadership.

People Skills Missteps: Dominating w/ Friendly Advice #peopleskills

People Skills Missteps: Image is small pumpking leaning on large pumpkin

Offering ‘friendly’ advice is risky. It is fraught w/ people skills missteps & peril. Insight fr The People Skills Coach™.

Engaging Employees to Succeed at Integrity? #leadership

Engaging Employees: Image is the word Ethics held up by hands.

Leaders, are you engaging employees to work w/ with integrity & ethically or mostly to meet dept. goals? Lessons learned from big corporations!

Customer Value Beyond the Dollar! #sales #custserv

Customer Value: Image is Gold Gift Box

Leaders & entrepreneurs see true customer value. Employees’ hard work often clouds their view. Use this list of 6 to discuss customer value & inspire all employees!

Customer Experience Feedback: Flop or Fluency? Part One #custserv

Customer Experience Feedback: Image is intersection circles of infomration.

Leaders and business owners, is everyone in your organization welcoming and collecting customer experience feedback? Where it naturally occurs? No? Here’s another view.

Superior Customer Experience: Above & Beyond Question #Custserv

Superior Customer Experience: Image is Telescope view from Eiffel Tower

Superior customer experience is not just giving customers what they ask for nor giving them what we think is best. Go beyond the request w/ these 3 steps to see what the customer is picturing!

Leadership: Change vs Inconsistency

Leadership: Change vs Inconsistency Image is a Changing World

Change vs inconsistency – successful leaders know the key differences & stop change resistors from misguiding everyone. Insight fr The People-Skills Coach™.

Leaders Engage Employee Urgency w/ Deep Connection

Leaders Engage Employees Urgency - Image is Geyser

Leaders engage employee urgency through deep connections to employees’ talents & impact. It’s about your commitment — not about a 5 step checklist!

Leaders, Top Talent Succeed With This

Leaders, as you recruit top talent, are you truly ready for what they expect and need to succeed? Here’s one powerful example of a lost opportunity and 3 traits to develop for the next.

Introverted Leaders: Revelations on Communication

IT Customer Service Training: Image is stick figures working together.

Leaders of all types, do you care enough about your teams to inspire, engage, & communicate outside of your comfort zone? 5 revelations to engage your teams from Kate Nasser, The People-Skills Coach™.

Leaders, See & Communicate Clearly on Confidence

Many leaders realize confidence looks different between genders and cultures. Yet leaders still miss 1 key determinant of confidence – performance expectations. 5 questions to see and communicate more clearly on confidence and engage employees’ talent!

Customer Service & IT Support Leaders: Do You Hear the Envy?

Customer service and tech support leaders often ask me how to respond to team members who ask: “Why must we treat customers better than they treat us?” You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.

Leaders, Are Your Direct Reports a Wart on Arm of Progress?

Leaders, are your direct reports breeding success or are they a wart on the arm of progress? Here are 5 warts to look for and cure for business success.

Leaders: Can a Change Resistor Get You to Oz?

Leaders, top performers who resist change in the workplace can take the organization down unless you redefine what top performance means! The steps..

Detect Workplace Change Resistance Like Sam Spade

Leaders and managers, with a few steps you can learn to spot hidden change resistance. Steer the toughest organizational change around these roadblocks.

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