Posted in Hot Topics and New Bits, Leadership, Thriving in Change
Why do leaders commit resources to solving problems yet less for preventing them. Here are several reasons & how to use more proactive leadership.
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Posted in Careers & Jobs, Coaching Professional, Hot Topics and New Bits, People Skills, Personality Types, Soft Skills
Offering ‘friendly’ advice is risky. It is fraught w/ people skills missteps & peril. Insight fr The People Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, Teamwork
Leaders, are you engaging employees to work w/ with integrity & ethically or mostly to meet dept. goals? Lessons learned from big corporations!
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, inspiration, Sales
Leaders & entrepreneurs see true customer value. Employees’ hard work often clouds their view. Use this list of 6 to discuss customer value & inspire all employees!
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits
Leaders and business owners, is everyone in your organization welcoming and collecting customer experience feedback? Where it naturally occurs? No? Here’s another view.
Posted in Customer Service, Hot Topics and New Bits
Superior customer experience is not just giving customers what they ask for nor giving them what we think is best. Go beyond the request w/ these 3 steps to see what the customer is picturing!
Posted in Hot Topics and New Bits, Leadership, Thriving in Change
Change vs inconsistency – successful leaders know the key differences & stop change resistors from misguiding everyone. Insight fr The People-Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership
Leaders engage employee urgency through deep connections to employees’ talents & impact. It’s about your commitment — not about a 5 step checklist!
Posted in Careers & Jobs, Employee Engagement, Hot Topics and New Bits, Leadership
Leaders, as you recruit top talent, are you truly ready for what they expect and need to succeed? Here’s one powerful example of a lost opportunity and 3 traits to develop for the next.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills
Leaders of all types, do you care enough about your teams to inspire, engage, & communicate outside of your comfort zone? 5 revelations to engage your teams from Kate Nasser, The People-Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership
Many leaders realize confidence looks different between genders and cultures. Yet leaders still miss 1 key determinant of confidence – performance expectations. 5 questions to see and communicate more clearly on confidence and engage employees’ talent!
Posted in Customer Service, Hot Topics and New Bits, IT
Customer service and tech support leaders often ask me how to respond to team members who ask: “Why must we treat customers better than they treat us?” You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.
Posted in Hot Topics and New Bits, Leadership, Thriving in Change
Leaders, are your direct reports breeding success or are they a wart on the arm of progress? Here are 5 warts to look for and cure for business success.
Posted in Leadership, Thriving in Change
Leaders, top performers who resist change in the workplace can take the organization down unless you redefine what top performance means! The steps..
Posted in Hot Topics and New Bits, Leadership, Thriving in Change
Leaders and managers, with a few steps you can learn to spot hidden change resistance. Steer the toughest organizational change around these roadblocks.