vision

Introverted Leaders: Revelations on Communication

IT Customer Service Training: Image is stick figures working together.

Leaders of all types, do you care enough about your teams to inspire, engage, & communicate outside of your comfort zone? 5 revelations to engage your teams from Kate Nasser, The People-Skills Coach™.

Leaders, See & Communicate Clearly on Confidence

Many leaders realize confidence looks different between genders and cultures. Yet leaders still miss 1 key determinant of confidence – performance expectations. 5 questions to see and communicate more clearly on confidence and engage employees’ talent!

Customer Service & IT Support Leaders: Do You Hear the Envy?

Customer service and tech support leaders often ask me how to respond to team members who ask: “Why must we treat customers better than they treat us?” You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.

Leaders, Are Your Direct Reports a Wart on Arm of Progress?

Leaders, are your direct reports breeding success or are they a wart on the arm of progress? Here are 5 warts to look for and cure for business success.

Leaders: Can a Change Resistor Get You to Oz?

Leaders, top performers who resist change in the workplace can take the organization down unless you redefine what top performance means! The steps..

Detect Workplace Change Resistance Like Sam Spade

Leaders and managers, with a few steps you can learn to spot hidden change resistance. Steer the toughest organizational change around these roadblocks.

Leaders, Diverse Collaborators Are Your Corrective Lenses

Leaders, your collaborators clarify and sometimes correct your vision. But what if they have personality types very different from yours? Here’s how to overcome blocks and benefit from their input.

Leaders, I Hope You Are Wearing Corrective Lenses

Leaders, I hope you are wearing multi-focal corrective lenses to sharpen your daily vision through the clouds. Here are common clouds and the corrective lenses to wear.

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