website design

We Are Selfish Websites & the Customer Experience

Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales

Every website has a people-skills message and personality. What’s yours? Does it selfishly try to squeeze & capture customers or does it deliver value to engage and build loyalty?

The Best Language for Superior Customer Service

Posted in Customer Service, People Skills, Soft Skills

Customer service means communication and the best language for delivering superior truly memorable customer service is …