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Silence: Modern Day People Skills Communication Challenge? #peopleskills

Silence: Image is many dice.

Posted in Hot Topics and New Bits, Humorous Insights, People Skills, Soft Skills, Teamwork

When is silence golden and when is it a loser? The People Skills Coach™ offers humorous insights about cell phone use and serious tips for business success.

Superior Customer Experience: Revenue or Integrity? #cx #wireless

Superior Customer Experience: Image is sign "The Way Forward"

Posted in Customer Service, Hot Topics and New Bits, Sales

Wireless providers, embrace the smartphone kill switch to deliver a superior customer experience. Reinvent don’t hold onto the status quo to preserve revenue. You can have innovation AND revenue!