When agents, reps, & CSRs ask how to stay positive when customers take advantage, it’s time for leaders to establish a culture of super customer experience. Here’s the question we all need to ask to do just that!
To give a WOW customer experience, you must care enough to think outside your own company perspective. A recent experience with Cablevision illustrates the risk of tunnel vision and how to fix it.
Leaders, business owners, non-profits: Here’s how to spot and hire people who are naturally great at customer service. They give you the freedom to trust them to wow the customer. They give the customer the ultimate customer service. They give your organization a financial advantage.