You never cease to amaze me with your effectiveness in meeting our goals!
Director, IT Services
Our staff had previously requested more interaction at events and you definitely delivered on that. They all learned more about themselves and their co-workers’ talents. Once again you have done an outstanding job for our team!! The feedback was great.
Debra Wooten, Talent Manager
Walton County Tax Collector
De Funiak Springs, FL USA
Thank you so much for doing such an outstanding job in delivering the keynote at the PA Chamber’s Human Resource Conference. You did a fabulous job! The evaluation forms were the highest marks we’ve ever received. Many people wrote that the program was definitely worth their time, and that they gained information that will help them with their jobs. This is a high testimonial. The program hit a home run!
Susan E. Smith
Educational Services Executive
Pennsylvania Chamber of Business & Industry
Thank you so much for a fabulous training session for our team yesterday. The feedback from team members has been outstanding. Your training content gave us tangible takeaways we can put to work immediately in our interactions with customers and co-workers. You made the day a huge success. Please let us know if we can give you a recommendation to anyone else considering your services!
Rhonda Skipper, Walton County Tax Collector
De Funiak Springs, FL USA
Kate spoke at our November 2013 meeting and wowed the audience with her very positive personality. She was engaging and funny but most of all she provided powerful insight into human nature and how to make a professional impact. Her inspiring wisdom will help us elevate our administrative assistant image from “taken for granted” to “recognized and appreciated.”
I would recommend Kate to any organization or company whose employees or teams require motivation and a bright spark!
Babs Johnson, President
IAAP Morris County Chapter
Watching your videos again. You are brilliantly hilarious… Love your personality.
Josepf J. Haslam
Kate Nasser shows you how to KEEP customers with her cutting edge ideas. If you are in the market for Customer Service training or for solid gold info about what you need to do to keep customers, or maybe just some common sense techniques and training that works then you would be foolish to ignore this nudge to her.
Kate’s techniques are embedded in a very funny and conversational style of presentation, which appeals to me as that’s how I work.
Specialists in Sales
I just crossed into my 32nd year in IT and was entering your class thinking OMG not another customer service class with the same old stuff. I really was wondering what you could teach an old dog that thought he had heard everything. To my surprise I learned many new things and how they relate to the 21st century.
The major things I will use daily and take away from the class are:
* The emergency room example (I have used many times already with my team)
* How different parts of the country and the world view courtesy (You only touched on about 10 so if you have more please point me to them)
* The two different styles of listening ( I am now looking for these and how to communicate to each)
Thanks for the class and helping teach me new perspectives!
IT Program Manager
“Kate Nasser’s workshop managed to capture the full attention of all our Customer Service Representatives in Canada and the USA.
I was in awe the whole day as I watched our employees absorb and apply the tools that Kate was teaching the class. It is not an exaggeration to state that nobody wanted the session to end and that Kate left them wanting more.”
Director of North America Customer Service
“Kate, I wanted you to know that I use what we learned daily. What we covered on adapting to different personality types has been a key part of our mission to become a better customer service department.
Each month I rate the reps on using the 4C’s™, adapting to personalities, etc… Everyone now seems eager to hear about how they can improve and they all really want to become the best.”
Manager, Customer Service
“In 20+ years of working at Thule Inc., I got the most out of this training Delivering the Ultimate Customer Experience. Kate and the training are top notch. “
National Accounts Representative
“Kate is second to none as a teacher. Her platform skills make her riveting — she is dynamic and has exceptional “stage” presence, knows her subject inside-out, uses movement / peripherals / story / examples in such a way to keep “lag” away from her classes. Her knowledge comes from real-life experiences which adds validity and frames the examples she uses.”
Executive Workgroup Computing & Education
“I was in your session today on Recharging Your Batteries for Customer Service. I really want to thank you for coming to our work center and giving an awesome interactive & motivating break/meeting for us. Your information truly inspired me.
I’ve been struggling recently with many of the topics you brought up — work/life stressors, motivation, finding my passion again. I loved your presentation style & your words made me think a little more about me and my team. I’d love to attend other sessions you offer and have already sent an email asking management to bring you back for longer next time.”
IT Support Center
“I first met Kate almost 12 years ago. She effectively taught the importance of “smiling” while talking on the phone, with role play she brought alive the message. Kate’s style and delivery still remains, a whole paradigm ahead of her competition.“
“Astonishing speaker. One of the best non-technical presentations I have ever seen. Informative, upbeat, and excellent ideas that I can implement with my customers.”
Audience Comments after Keynote: “GPS Your Brain for Personality Types”
IT Support Forum