The Apology – Perfect Chance to Build Trust in Yourself! | #PeopleSkills
by Kate Nasser |
The Apology: Building & Rebuilding Trust
Leaders, team members, and customer service reps (CSRs), have known for a long time that after mistakes or trouble, a sincere apology is a perfect way to rebuild trust. One of my popular blog posts, The Perfect Apology and the One Word That Destroys It, gives valuable info on how to do it.
Yet I find that many people struggle with apologizing because they think it publicizes their weaknesses and faults. They think it diminishes who they are and reduces their potential success. Ironically, the opposite is true. Not apologizing makes you look weak and insecure.
The Apology: The Perfect Chance to Build Self-Trust
Those you have hurt by your words or actions are already aware of your mistakes and weaknesses. Not apologizing makes you look weak not strong. They see that you are afraid to apologize and it diminishes you.
An inability to admit mistakes, apologize, and lead onward publicizes a lack of self-trust. When leaders assess potential for promotion, they pass over those who do not trust their own inner strength.
Some claim that this is not self-trust; it is self-confidence. I say no, not completely. Self-confidence is that underlying strength for daily actions. Yet even the most confident people can face moments when self-confidence fails. This can happen when their actions or words have caused pain or trouble.
At that moment, you must be able to take a chance — a leap of faith — and trust yourself to recover from whatever embarrassment or shame you feel. You must find the inner strength to cast aside the comfort and safety of denial.
Offering an apology is a perfect chance to build trust in yourself and rebuild others’ trust in you. Why? Because accountability and integrity show a deep inner strength and inner strength is a heck of a billboard!
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
©2016 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email email@example.com for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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~Kate Nasser, The People Skills Coach™