The Dividends of Professional Workplace People Skills
by Kate Nasser |
The dividends, the value, of people skills (soft skills, interpersonal skills …) become clear to those who jump into learning and using them. For skeptics, the dividends seem unclear because they can’t easily measure them with numbers before investing.
As a leader, whether you are a skeptic or a believer, it is worth considering how much more productivity and what new success your teams can achieve with better people skills. With virtual team members distributed in workplaces throughout the globe trying to meet objectives, people skills are more critical than ever to overcoming obstacles and reaching success. Even within one workplace, people skills are the vehicle for all to contribute their occupational knowledge so that others can use it effectively.
Help Desk Insitute, (popularly known as HDI), invited me to write a feature article, What Are the Dividends of People-Skills, for their Support World journal. The editor has graciously sent me the pdf (see link below) for all to read. The print version is available only to members. The article is copyrighted so please do not re-post on other sites without permission (Email: email@example.com).
The article in pdf format: What Are the Dividends of People Skills.
To get started improving your people skills, here’s a related blog post: Professional People Skills – Work on You and On the Work.
Thank you Cinda and Megan at Help Desk Institute for covering this very important people-skills topic. [HDI is the professional association for internal and external IT customer support offering industry best practice research and reports, training, and certification. For more information: Help Desk Institute.]
Kate Nasser, The People-Skills Coach, brings 20 years of experience, a natural intuition about people, feisty energy, and practical vision to your organization in teamwork and customer relations workshops, DVDs, keynotes, and coaching. BS Mathematics, Masters in Organizational Psychology.