Transform Accusations into Valuable Discussions | #Leadership #PeopleSkills
by Kate Nasser |
Transform accusations into productive discussions. Accusations are death to great leadership, teamwork, morale, and relationships. They build resentments. They make people protect themselves. From there you go nowhere.
Transform Accusations With These Simple Changes
When you have negative feelings, pause before you speak. Many accusations gush out from frustration. You regret them soon after that yet the damage is done.
Speak sincerely without sarcasm. Often your tone of voice sounds accusatory and that creates trouble. When you have negative emotion, don’t use sarcasm. Leave it for the comics.
Don’t disguise your accusations as questions. For example, if you are frustrated with someone who says mostly negative things, you might snap, “Do you ever say anything positive?” This is accusatory. You may think you aren’t accusing. Yet you are fooling only yourself. See the short video illustration below on what to say instead.
Instead of accusing others, communicate how they impact you. Instead of saying, “you are despicable and disrespectful”, say “I think I treat you with respect and I want the same in return.” Owning your feelings and stating the solution you want will transform accustions.
Transform Accusations to Create Limitless Possibilities
Accusations block listening. They push people into worthless yes/no debates. Accusations return adults to the childish playground moments of “Did too, did not, did too, did not.” Transform accusations into open-minded discussions of what can change for everyone’s benefit. In leadership, teamwork, and customer service, open-minded discussions win the day!
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
©2017 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email firstname.lastname@example.org for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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