Heartfelt Apology: How to Unequivocally Prepare | #PeopleSkills #LeadMorale
by Kate Nasser |
Have you ever struggled to give a simple heartfelt apology? Perhaps you’ve witnessed someone struggling to give one or you have received a botched apology? Well the good news is there is a simple and foolproof way to prepare a heartfelt apology. It’s as easy as one, two, three.
The Simplest Way to Give a Heartfelt Apology
Think of the botched apologies you have received. It you are like others, you will quickly remember what was wrong with those apologies.
They say “I …”
Didn’t mean to hurt you.
I am sorry IF I hurt you or IF you felt I hurt you or I am sorry but….
These are not apologies. They are shameful sidesteps and lame attempts to get your forgiveness without their showing true regret.
So instead, use this three step approach when you prepare your heartfelt apology:
Get a piece of paper and write down, “I …”
Didn’t mean to hurt you.Then cross it out.
Am sorry IF I hurt you or IF you felt I hurt you or I am sorry but…Then cross it out.
I am very sorry for what I did, for how I hurt you, and for the impact it had on you! I would like to make amends.
Now You Are Ready!
When you give a heartfelt apology, skip #1 and #2 and just do #3. So simple. No ifs, buts, or sidesteps. Unequivocal, straight on, accountable, and showing you care.
Don’t you just love it when life gets simple!
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
©2019 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email firstname.lastname@example.org for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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