Are You Unknowingly Conquering Customers? | #PeopleSkills #Custserv
by Kate Nasser |
Are you unknowingly conquering customers when you interact with them? Your inner needs, your intentions, your words, and tone of voice may be conquering customers instead of caring for them. Check this short list to remove these bad habits.
Are You Conquering Customers w/ Your Words?
You and your teams have a precious responsibility — customer care. Yet even with the best intentions, you may be conquering customers instead of caring for them.
Conquering Customers Mistakes
Highlighting customers’ mistakes and talking down to them
Blaming the customers for your mistakes
Having to have the last word in a disagreement
Telling them they have no other choice but your company
Showing your anger when customers are not pleased with your service
Customer service teams actually do these things. These mistakes are not minor slip-ups. They demean and degrade the customers. They leave bad memories and lasting scars that drive them to tell everyone how you treated them.
To prevent making these serious mistakes, develop a thick skin and a warm heart. The call to serve doesn’t descend into hurting customers. With a warm heart, your words will show customers memorable care and excellent results.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
©2017 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email firstname.lastname@example.org for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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