Valuable Conversation Delivers These Benefits to Lead Morale | #PeopleSkills
by Kate Nasser | 4 Comments »
Valuable conversation is worthwhile even in this digital age. It is especially powerful in leading morale. Here are the benefits that valuable conversation delivers to leading morale.
Valuable Conversation Delivers These Benefits!
Valuable conversation — especially voice-to-voice and face-to-face — delivers benefits that lead morale. It says to those you lead …
You matter. It is valuable to engage you and your ideas. Benefit: Belonging to an organization where you make a difference.
I want to learn about you. Conversation uncovers people’s hopes, fears, and goals. It shows you, the leaders, how they want to be treated! Benefit: Knowing what inspires and what disengages those you lead.
Your challenges and struggles are my concern too. Because conversation unearths facts and feelings, it solves problems. Benefit: Maximum performance.
Let’s discover your true potential. Let’s go beyond the reason you were hired. Benefit: You find and tap the gold mine of talents you didn’t know they had. Moreover, mentoring is something most employees want.
We are in this together. Everyday valuable conversation does this in a way that emails, memos, and texts cannot. It shows that you have their back. Benefit: Trust. Powerful trust to carry you all through good and bad times.
Conversation becomes the norm for solving problems. Although it may sound ridiculous, encouraging conversation everyday produces collaboration that clicks in when tough times arrive. Team members who don’t converse regularly often falter when trouble suddenly appears.
Mutual respect and civility prevent misunderstandings. Studies show that people who haven’t conversed are more likely to insult each other (intentionally or unintentionally) through email, texts, etc… On the other hand, valuable conversation builds people’s knowledge and respect for each other and keeps morale high.
Valuable conversation chips away at bias and prejudice. It removes preconceived notions and fears. Morale can soar when prejudice disappears.
It busts through tunnel vision and groupthink. When people are converse with each other, they are more likely to offer alternate views. As a result, your organization achieves so much more with a wider and clearer view.
Valuable Conversation Delivers These Additional Benefits
Valuable Conversation Is Not Passé
Discouraging conversation does not increase performance and output. Valuable conversation builds rapport and trust that feed collaboration and performance. Get to know your employees and have them get to know each other. Conversation is not passé. It is the way they get to know each other in order to work better together.
What have you learned about others through everyday conversation? How has it helped?
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
Leadership, 12 Essentials to Proficient People Skills
Leaders, Break Free of Old Beliefs to Lead Morale
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Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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Kate! Conversation is two way process. Speaking & Listening are important factors.In professional life my earned experience is” Speak in such a way that others love to listen to you and Listen in such a way that others love to speak to you”. In buying & selling conversation builds/ falls the trust bridge. I truly enjoyed reading this article. Thumbs up.
Many many thanks Farrukh. I agree it is by definition two-way — a dialogue for sure. Bravo on your advice “Speak in such a way that others love to listen!
I frequently tell the leaders who I coach to remember the value of hip-to-hip time. Out from behind their desk, with the people on their teams, having conversations that matter. With you 100%
Aha … “hip-to-hip” time. Great phrase and idea. I would also advise people managing/leading global virtual teams to make some trips to see them face to face and use video connection regularly to create virtual hip-to-hip time!
Thanks Alli for adding to this discussion with your insight and expertise.