Workplace Civility: Reasons Leaders & Teams Still Resist | #Leadership
by Kate Nasser |
Why do leaders, managers, and teammates, still resist workplace civility? It’s a head-scratcher moment for sure. Admittedly each person wants others to treat them well. Then why isn’t each and every person treating others well? Well here’s why workplace civility is still not the norm.
Reasons Why Leaders & Teams Still Resist Workplace Civility
There are companies I consult to where civility is the norm. There are many where it isn’t what you hear most of the time. Here’s why.
Reasons Why Civility Is Not Always the Norm in Workplaces
People mistakenly equate it with being fake. Being civil to others doesn’t mean you aren’t honest. It means you show respect to others when you speak. In other words, you can be authentic and honest at the same time.
They believe it slows everything down. I always chuckle when I hear this. It’s ridiculous. Using a positive tone of voice and respectful words doesn’t slow anything down.
Some claim “it just takes too much effort.” Well, self-control and self-awareness are worth the effort. When you treat others well — even in disagreement — everyone can see different views and succeed.
Many leaders still focus purely on results. They don’t think that positive human interaction impacts outcomes. Yet, studies show it does.
They don’t know how to be civil or how to teach and model it to others. There are many ways to learn including my workshops, books, and online resources. I would be pleased to help you!
Workplace Civility: Key Reminder
Remember that the culture you have in the workplace will spill over to interactions with customers. And civility does matter when speaking with customers. You gain a competitive advantage through positive human communication. Workplace civility really matters.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™, Author, Leading Morale
©2023 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email email@example.com for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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