Workplace Conflict Resolution: Key to Resolving Anger | #PeopleSkills
by Kate Nasser | 2 Comments »
Workplace conflict resolution is about replacing anger with something more productive. The first step to resolving anger is to ask where is your anger going? Is it taking you where you want to go? So many fail to ask themselves this question and the anger takes them to an unforeseen end.
Workplace Conflict Resolution: Where Is Your Anger Taking You?
Reacting to situations and letting your anger hurl you forward is not helpful in workplace conflict resolution. Instead, ask yourself where did your anger come from? Where is it going to take you? Is that were you really want to go?
Anger comes from feelings of being …
Minimized and ignored
Disrespected, discounted, discarded
Bullied or played for a fool
Lied to, cheated, or manipulated
Where is anger going to take you? To …
Vent your emotion? Then where?
Accuse others and destroy trust? And then where?
Hurt feelings and new resentments? Where will that take everyone?
Words that you can never retract? Do you want to go to this point of no return?
Workplace conflict resolution helps everyone go forward together. If anyone creates a point of no return, how can this happen? So before you hurl anger at others, ask yourself where is this anger going to take me and everyone?
This pause gives you and everyone time to assess where the anger came from. From there you can mend the rifts and correct behaviors to prevent future trouble.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
©2017 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email email@example.com for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
I’ve seen workplace anger fester to the point where top performers chose to leave. They felt disrespected, undervalued and bullied. They were smart, talented individuals who deserved to be respected and valued. Not only did it damage a workplace relationship but damaged an organization’s reputation in the market. Anger that goes unchecked doesn’t dissipate, it grows. You’re right, before things are too far gone, proactive conflict resolution is essential.
Well said Alli. And yet so many managers and leaders run from early signs of anger. Amazing that they believe it will simply disappear if they pretend it’s not there 🙂
Thanks for your insights!