Sunset C

Phil Hartell, Flickr

This intensive one-day workshop builds customer service people skills to deliver the ultimate customer experience face-to-face, on the phone, and online!

You will brainstorm, role play, and totally infuse in the customer service experience.

Participate in this Ultimate Customer Service Experience workshop to:

  • Learn & apply the 4C’s™ of customer service and capture customers’ loyalty.
  • Develop and practice listening skills to impress and handle your toughest customer.
  • Spot and adapt to each personality type – the secret to winning service.
  • Absorb the definitive guide on handling 13 difficult customer situations including the know-it-all, the cling-on, the upset irate, and the verbally abusive.
  • Be productive more quickly. Know what to say, how to say it, and when to say it.
  • Master objective caring.

BONUS: Etiquette guide for delivering online customer service!

4C’s™ of customer service is a trademark of Kate Nasser, Somerville, NJ 08876 USA.

Why Kate Nasser, The People Skills Coach™?
30 years of experience and continued learning. Kate is the best at building your skills to deliver the ultimate customer service experience.

Book Your Workshop Now!
Contact Kate via email or call +01 908.595.1515 for further information and to schedule dates.