Phil Hartell, Flickr
This intensive one-day workshop builds customer service people skills to deliver the ultimate customer service face-to-face, on the phone, and online!
You will brainstorm, role play, and totally infuse in the customer service experience.
Participate in this Ultimate Customer Service workshop to:
- Learn & apply the 4C’s™ of customer service and capture customers’ loyalty.
- Develop and practice listening skills to impress and handle your toughest customer.
- Spot and adapt to each personality type – the secret to winning service.
- Absorb the definitive guide on handling 13 difficult customer situations including the know-it-all, the cling-on, the upset irate, and the verbally abusive.
- Be productive more quickly. Know what to say, how to say it, and when to say it.
- Master objective caring.
BONUS: Etiquette guide for delivering online customer service!
4C’s™ of customer service is a trademark of Kate Nasser, Somerville, NJ 08876 USA.
Why Kate Nasser, The People Skills Coach™?
30 years of experience and continued learning. Kate is the best at building your skills to deliver the ultimate customer service.
Book Your Workshop Now!
Contact Kate via email or call +01 908.595.1515 for further information and to schedule dates.